Oakland, John S. <br/><br/>
Total quality management and operational excellence: text with cases 

 - 4th ed. 
 - Abingdon:   Routledge,   2014 
 - 530p. 
<br/><br/><label>ISBN: </label>9780415635509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Continuous improvement<br/>Process management
<br/><br/><label>LC Class. No.: </label>HF5386 
<br/><br/><label>Dewey Class. No.: </label>658.4013