Tanner, Steve <br/><br/>
Business improvement handbook:   from ISO 9001 to world class performance 

 - 4th ed. 
 - London:   BSI,   2014 
 - 184p. 
<br/><br/><label>ISBN: </label>9780580710223 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>ISO 9001<br/>Business improvement process