Damelio, Robert <br/><br/>
The basics of process mapping 

 - 2nd ed. 
 - New York:   Productivity Press,   2011 
 - 173p. 
<br/><br/><label>ISBN: </label>9781563273766 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Work flow<br/>Process management
<br/><br/><label>Dewey Class. No.: </label>658.51