Summers, Donna <br/><br/>
Quality management:   creating and sustaining organizational effectiveness 

 - 2nd Ed. 
 - London:   Pearson Education,   2009 
 - 574p. 
<br/><br/><label>ISBN: </label>9780136087427 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Quality systems<br/>Customer care<br/>Leadership<br/>Business strategies<br/>Human resource management<br/>Supply chain management<br/>Benchmarking<br/>Lean organisations<br/>Problem solving<br/>Project management
<br/><br/><label>LC Class. No.: </label>HF5386