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The Veterinary Receptionist: essential skills for client care
Publication details: London: Elsevier, 2008Edition: 2nd. edDescription: ix, 161pISBN: 9780702029288Subject(s): Office services and equipment | Customer care | Customer complaints | Non-verbal communication | Telephone skillsDDC classification: 651.3743 Summary: This book addresses the needs of all veterinary staff whose responsibilities include reception duties. It provides a comprehensive guide to the unique, essential, and practical information needed to fulfil the role professionally and efficiently whilst inspiring confidence in clients. The second edition includes information on: client services, labelling and dispensing, client care solutions as well as first aid.| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 1 | Available | 211059 | |
| REFERENCE | CAFRE Greenmount Library Reference | 651.3743 COR/REF (Browse shelf(Opens below)) | 1 | Not for loan | 211058 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 2 | Available | 211060 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 3 | Available | 211061 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 4 | Available | 211171 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 5 | Available | 211172 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 6 | Available | 211173 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 8 | Available | 222289 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 9 | Available | 222288 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 10 | Available | 222287 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 11 | Available | 222286 | |
| Book - Standard loan | CAFRE Greenmount Library | 651.3743 COR (Browse shelf(Opens below)) | 12 | Available | 222285 |
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| 650.072 BRY/REF Business research methods | 650.14 JAM/REF You're hired! interview - tips and techniques for a brilliant interview | 650.14 MIL/REF You're hired! CV: how to write a brilliant CV | 651.3743 COR/REF The Veterinary Receptionist: essential skills for client care | 651.53 TEC/ REF Technical Filing Systems (TFS) and Technical Filing Index (TFI) Data: folder | 657 DYS/REF Accounting for non-accounting students | 657.044 LUC/REF Management accounting |
This book addresses the needs of all veterinary staff whose responsibilities include reception duties. It provides a comprehensive guide to the unique, essential, and practical information needed to fulfil the role professionally and efficiently whilst inspiring confidence in clients. The second edition includes information on: client services, labelling and dispensing, client care solutions as well as first aid.
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