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Fundamentals of total quality management

By: Kanji, Gopal K | Kristensen, Kai | Dahlgaard, Jens JLanguage: English Publication details: London : Chapman & Hall, 1998Description: 372pISBN: 0412570602Subject(s): Quality management | Management | Organizations | Customer care | Quality awards | European Quality Award | FlowchartsGenre/Form: Management LOC classification: HF5386
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