Designing the customer-centric organization: (Record no. 93006)

MARC details
000 -LEADER
fixed length control field 00652cam a2200217 4500
001 - CONTROL NUMBER
control field u86219
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000000n2005 000 0 eng u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787979198
035 ## - SYSTEM CONTROL NUMBER
System control number DSFD
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Galbraith, Jay R.
245 1# - TITLE STATEMENT
Title Designing the customer-centric organization:
Remainder of title a guide to strategy, structure and process
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc San Francisco:
Name of publisher, distributor, etc Jossey-Bass,
Date of publication, distribution, etc 2005
300 ## - PHYSICAL DESCRIPTION
Extent xi, 184p.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Jossey-Bass Business and Management Series
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer care
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Strategic management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer care
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type
Not Withdrawn Not Lost Dewey Decimal Classification Not Damaged Available for Loans Dundonald House Library Dundonald House Library 31/05/2006 1 658.812 GAL 185536 12/03/2013 26/02/2013 1 02/11/2021 Book - Standard loan

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