Managing customer service (Record no. 67168)

MARC details
000 -LEADER
fixed length control field 00657cam a2200265 4500
001 - CONTROL NUMBER
control field u3554
003 - CONTROL NUMBER IDENTIFIER
control field SIRSI
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211102s1998 000 0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0566080052
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hayes, Jenny
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dredge, Frances
245 0# - TITLE STATEMENT
Title Managing customer service
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Aldershot :
Name of publisher, distributor, etc Gower Press,
Date of publication, distribution, etc 1998
300 ## - PHYSICAL DESCRIPTION
Extent 169p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer care
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer care
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communications
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business
365 ## - TRADE PRICE
Price type code £12.99
655 ## - INDEX TERM--GENRE/FORM
-- Management
-- 330676
658 ## - INDEX TERM--CURRICULUM OBJECTIVE
Main curriculum objective Management
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type
Not Withdrawn Not Lost   Not Damaged Available for Loans CAFRE Loughry Library CAFRE Loughry Library 11/05/2001 23 HF 5415.5 HAY 153535 08/03/2011 14/02/2011 1 02/11/2021 Book - Standard loan

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