Managing customer service (Record no. 67168)
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000 -LEADER | |
---|---|
fixed length control field | 00657cam a2200265 4500 |
001 - CONTROL NUMBER | |
control field | u3554 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | SIRSI |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 211102s1998 000 0 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0566080052 |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | eng |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Hayes, Jenny |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Dredge, Frances |
245 0# - TITLE STATEMENT | |
Title | Managing customer service |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Aldershot : |
Name of publisher, distributor, etc | Gower Press, |
Date of publication, distribution, etc | 1998 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 169p. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer care |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer care |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Communications |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Business |
365 ## - TRADE PRICE | |
Price type code | £12.99 |
655 ## - INDEX TERM--GENRE/FORM | |
-- | Management |
-- | 330676 |
658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
Main curriculum objective | Management |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Not Lost | Not Damaged | Available for Loans | CAFRE Loughry Library | CAFRE Loughry Library | 11/05/2001 | 23 | HF 5415.5 HAY | 153535 | 08/03/2011 | 14/02/2011 | 1 | 02/11/2021 | Book - Standard loan |