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Designing the customer-centric organization: a guide to strategy, structure and process

Galbraith, Jay R.

Designing the customer-centric organization: a guide to strategy, structure and process - San Francisco: Jossey-Bass, 2005 - xi, 184p. - Jossey-Bass Business and Management Series .

ISBN: 0787979198

Subjects--Topical Terms:
Customer care
Strategic management
Customer care

Dewey Class. No.: 658.812

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